Privacy policy.
Effective Date: October 20, 2025
RecoverMax Solutions ("we," "us," or "our") is committed to protecting the privacy and security of the personal information we collect, process, or handle as a commercial debt collection agency. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.recovermax.com, interact with our services, or engage with us in the course of our commercial debt collection activities. By using our website or services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
Contact Information: Name, address, phone number, email address, or other contact details provided by you, your creditor, or third parties in connection with debt collection activities.
Financial Information: Account details, payment history, or other financial data relevant to the debts we are tasked with collecting.
Identification Information: Business identification numbers, tax IDs, or other identifiers provided to us by creditors or obtained through lawful means to verify your identity or business.
Communication Data: Information from correspondence, including emails, phone calls, or written communications with us.
b. Non-Personal Information
Website Usage Data: IP address, browser type, operating system, pages visited, time spent on our website, and other analytics data collected through cookies or similar technologies.
Aggregate Data: General, non-identifiable data used for statistical analysis or to improve our services.
2. How We Collect Information
We collect information in the following ways:
Directly from You: When you contact us, submit forms on our website, or communicate with us regarding a debt.
From Creditors: We receive information from clients (creditors) who engage us to collect commercial debts on their behalf.
From Third Parties: We may obtain information from credit bureaus, public records, or other lawful sources to assist in debt collection or identity verification.
Through Our Website: Automatically via cookies, web beacons, or other tracking technologies when you visit our site.
3. How We Use Your Information
We use your information to:
Facilitate commercial debt collection processes, including contacting you, verifying debts, and negotiating payment arrangements.
Comply with legal obligations under applicable laws.
Improve our website and services through analytics and user feedback.
Communicate with you regarding debt-related matters or respond to your inquiries.
Protect our legal rights and prevent fraud or unauthorized activities.
4. How We Share Your Information
We may share your information in the following circumstances:
With Creditors: To report on debt collection progress or coordinate payment arrangements.
With Service Providers: With trusted third-party vendors (e.g., payment processors, IT providers) who assist us in our operations, subject to confidentiality agreements.
With Legal Authorities: When required by law, court order, or government regulation, or to protect our rights or those of others.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
We do not sell your personal information to third parties for marketing purposes.
5. Your Rights and Choices
Under applicable laws, you may have the following rights regarding your personal information:
Access and Correction: You may request access to or correction of your personal information, where permitted by law.
Opt-Out of Communications: You may request to cease certain communications, subject to legal allowances.
Cookies: You can manage cookie preferences through your browser settings or by opting out of non-essential cookies on our website.
To exercise these rights, please contact us at [insert contact email or phone number]. We will respond to your request in accordance with applicable laws.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no system is completely secure, and we cannot guarantee the absolute security of your data.
7. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes, unless a longer retention period is required or permitted by law.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children’s Privacy
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we learn that we have collected such information, we will take steps to delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website with a revised "Effective Date." Your continued use of our website or services after such changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your information, please contact us at:
RecoverMax Solutions
P.O. Box 1519, Maple Grove, MN 55311
612-712-9414
For complaints or disputes, we encourage you to contact us directly so we may address your concerns promptly.